Terms and Conditions Label & Letter

I/We request DEBTFORCE to establish an account on our behalf to enable us to utilise the Label & Letter service.

1. The Client appoints DEBTFORCE to act as its duly authorised agent in accordance with the terms and conditions set out below and DEBTFORCE accepts the appointment.
2. DEBTFORCE will act upon instructions from the Client to provide debt recovery and associated services (subject always to the provisions of the Privacy Act 1993) and upon instruction shall forward to the debtor a letter of demand and make one phone call to the debtor from details as provided by the client and report accordingly to the Client.
3. The Client will give DEBTFORCE written instructions in respect of any debt to be collected and the Client shall use the instruction forms supplied by DEBTFORCE for those debt instructions.
4. Labels obtained by the client may not be sold or transferred to any third party without the express permission of DEBTFORCE. Should that occur the service and labels become invalid.
5. All monies collected on behalf of the Client shall be held in DEBTFORCE’s Trust Account and DEBTFORCE will account to the Client on a monthly basis. DEBTFORCE may deduct from such funds any monies owed by the Client to DEBTFORCE prior to forwarding the funds to the Client.
6. DEBTFORCE reserves the right to cease action on any file at any time.
7. The Client will pay DEBTFORCE commission on any payment, part payment, settlement or commissionable sum, at a rate of 25% plus gst.
8. Should payment not be made the debt may be transferred to the DEBTACTION service and the client agrees to the terms and conditions that apply to that service.
9. Under the Privacy Act 1993 our companies are required to keep our records accurate and up to-date. The client must advise DEBTFORCE of any payment, part payment or settlement towards any debt listed with DEBTFORCE.
10. DEBTFORCE shall not be liable to the Client for any loss, damage, liability, costs or claim whatsoever arising in connection with this agreement or in connection with any information, materials or documentation supplied to DEBTFORCE by the Client.
11. The Client agrees to indemnify DEBTFORCE against all actions, liabilities, charges, demands, expenses, losses, damage, claims or costs incurred by DEBTFORCE arising out of any act or omission of DEBTFORCE or any such claim arising out of the contents of any information supplied by or to the Client.
12. The fact of supply to DEBTFORCE of any information, materials or documentation shall constitute confirmation and certification by the Client to DEBTFORCE that the information, materials or documentation have been properly obtained by the Client in compliance with the Privacy Act 1993 and any relevant code of practice issued under the Privacy Act 1993.
13. DEBTFORCE shall have the right on 14 days written notice to the Client, to alter rates or charges by DEBTFORCE to the Client.
14. The Client will pay all DEBTFORCE invoices within 7 days of the date of invoice.
15. The Client shall be liable to DEBTFORCE for all its costs incurred by DEBTFORCE in collecting or attempting to collect overdue amounts from the Client, including but not limited to debt collection fees and legal costs on a solicitor-client basis.
16. I/We agree to the terms and conditions as outlined in this agreement and by ticking the box on the DebtForce Label & Letter Agreement online form, and state I/we have the required authority to bind the business in this agreement.

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